IMPLEMENTATION OF RESERVE AND PAYMENT CALCULATION SYSTEM IN CLAIMS MANAGEMENT WITHIN THE SAP ERP SYSTEM

This paper presents the implementation of an SAP solution in the insurance sector. It begins with an overview of ERP systems and SAP, with a focus on the FS-CM Claims Management module. The aim of the paper is to introduce an information system for the complex process of claims payments, which is one of the key processes in an insurance company. The implementation encounters numerous challenges: how to automate the entire process and how to integrate all the systems involved. It is necessary to follow the process from the creation of a claim request, through payment calculation and claim processing, to the fi nal payment to the policyholder. The presented solution involves the integration of multiple SAP modules and systems to enable the process, as well as the use of some SAP modules in a diff erent way than their standard application. As an ERP system, SAP has the capability to provide such integration of the entire process from start to fi nish.

Keywords: SAP, ERP systems, FS-CM Claims Management, claims management