ARTICLES, DISCUSSIONS, ANALYSES, REVIEWS
INTRODUCING BUSINESS PROCESSES MANAGEMENT
INTO INSURANCE COMPANIES, AS DETERMINANT OF
DEVELOPMENT AND INCREASED EFFICIENCY
The Republic of Serbia is an emerging country, with a need to continuously
innovate the knowledge on its transition path and strive to find new opportunities
to significantly improve the functioning of Serbian economy. It has been observed
that, in the past period, the insurance companies developed at a much slower pace,
not only because of the economic crisis, but also because of lack of popular awareness that insurance is a need rather than an expense
Development of confidence and awareness of the significance of insurance
can be raised to a much higher level through legitimate and successful business of
insurance companies. As institutional investors, the insurance companies are able to
contribute significantly to Serbian economic growth and development. It is precisely
for this reason that the need arose to point out to the reasonableness of introduction
and prospects of the process organization in the companies transacting insurance
business in a concrete research carried out in one insurance company.
The paper will show actual data and facts, pointing out to the correlation
between the implementation of business process management and achieved performances that provide sustainable competitive edge to an insurance company.
Key words: insurance companies, business process management, performances, key
business process.
EN 
SR